We highly recommend booking treatments prior to your arrival.
Please contact our team on firstname.lastname@example.org
Our treatments are incredibly popular so we suggest you pre-book as soon as you have confirmed your accommodation reservation. We will confirm your appointments 10-14 days prior to arrival.
Please note, for last minute bookings we require at least 7 days notice to pre-book your treatments. (Availability can not be guaranteed). Once at the hotels please pop down to the spa reception or call between 9am - 5pm to check availability.
Terms & Conditions
We ask all guests who have pre-booked to check their appointments upon arrival at the hotel. We reserve the right to alter bookings and despite the fact that we endeavour to let all clients know of alterations, we advise all clients to double check for peace of mind. Clients should arrive 5 minutes early for their treatment to pay and to fill out a client record form. If you are late your treatment may be cut short.
If you have any ailments or medical conditions that may affect treatments, please bring a doctors note. In particular, we ask all clients who are on blood thinning medication, or similar, to gain permission from a medical practitioner before booking a massage. We also ask that those who have been afflicted by cancer and wish to book a massage, have been in remission for 5 years, or gain permission from a medical practitioner via doctors note. If you do not have a doctors note, you will be refused treatment.
Payment for treatments is to be made directly prior to the treatment in the spa reception by cash, debit card or by billing to a room on presentation of a valid hotel ID card. For treatments at Ashbury please pay at the main reception.
We require as much notice as possible from anyone who wishes to cancel their appointment. Appointments are often hard to come by and in the interest of other potential clients we ask for at least 12 hours notice of cancellation. It is considered impolite not to turn up for an appointment and guests doing so will incur a charge to their final room bill.
Therapists reserve the right to cancel treatments at their discretion if they believe a contra indication to the treatment in question has been established through consultation or if they encounter behaviour they deem inappropriate during the session.
Although many of our therapists offer the same treatments, routines may differ somewhat from therapist to therapist. All therapists reserve the right to tailor their treatment in accordance with consultation at the beginning of the session and treatments may differ slightly from what is advertised in hotel literature. Times are approximate and are used as a guide for clients when booking treatments.
Anyone considered a minor in accordance with the law (under 18) must be accompanied by an adult. We have a minimum age limit of 12 for all massage treatments. All other treatments are at the therapist’s discretion upon consultation to establish whether the treatment should be carried out. This is not negotiable, regardless of whether the client has had treatments before.
Pricing & Information
All prices are subject to change without notice. Please see website for the most up to date prices. We reserve the right to amend or remove any treatments from websites, brochures and leaflets and to alter appointment slots without prior notice. Treatments advertised in this brochure may not be available during your stay. Should this happen, we will endeavour to offer a suitable alternative.