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Latest update following recent UK Government announcement

(Updated 04-08-2021)

Keeping You Safe - for Breaks commencing from 19th July 2021

Guest Information


Pre-arrival


Due to the easing of Government restrictions we are returning to operating the hotel to our new ‘normal.’ Due to Covid-19 we have had to make a few alterations to some operational procedures and these are detailed below. We recommend that you read through this and ensure all members of your group are aware of this information.

If you have any concerns about your stay, our team will be happy to talk to you further about these.

We politely request that if you are displaying any symptoms of COVID-19 that you do not travel to the hotel. These include: A high temperature, a new and persistent cough, or a sudden loss of taste or smell.

First, and foremost, there is an onus on our Guests as well as us, to behave responsibly if they, or a member of their family/party are showing symptoms of Covid-19 during their stay. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.

If a guest informs us that they have symptoms they will need to adhere to the following protocol :

  • Self-isolate in their room immediately, along with any relevant member of their family or party, such as those sharing rooms.
  • Arrange an NHS test
  • Return Home
  • We are unable to allow guests to isolate for an indefinite period at either of our hotels.


Arrival & check-in

 

  • The NHS QR code will still be available for guests to scan at entrances and reception.
  • Please follow the signs to Reception where you will be provided with a Welcome Pack per room containing guest information, your room key and ID card. Please note access to rooms has been changed to 4pm - For the safety of guests and our staff you are not permitted to enter your room prior to 4pm.
  • Hand sanitising stations will still be provided at hotel entrances and in reception areas for you to use.
  • Although restrictions have been lifted our staff will still not be able to assist with luggage or belongings. This is purely for the protection of our guests and staff. If, however, you have any special requirements, please let us know before you arrive so we can make the necessary preparations with everybody’s safety in mind.

Dining

 Manor House Hotel

  • For your safety and to allow for better social distancing tables will be unallocated for ALL meals, breakfast, lunch and evening meal. We will operate on a ‘first come, first serve’ basis during these times.
  • If the dining room is busy we will be operating a ‘buzzer system’ so that guests can retire to the bar lounges until they are notified that a table has become available.
  • Wine and drinks in the dining room will be available to order, and paid for, via our new ‘Ordery App’ in the evening.

Ashbury Hotel

  •  Tables will remain allocated for breakfast and evening meal. As guests can have lunch at either hotel – tables will remain unallocated for this meal.
  •  Wine and drinks in the dining room will be available to order, and paid for, via our new ‘Ordery App’ in the evening.

Bar

  • Normal service will resume at both hotels with guests being able to order, and collect drinks, directly from the bar. We would prefer contactless payment where possible or, alternatively, charge to your room.
  • Screen and floor distancing stickers will remain in place in, and around, these areas.


Available Activities/Facilities


  • We are pleased to announce that we now have most of our facilities, activities and crafts available. However, we currently only have 2 outdoor tennis courts available due to ongoing maintenance.
  • Sports equipment will remain available at reception – cash deposits applicable.
  • Please note that some of our golf bunkers will remain out of play at the current time. We are working hard to bring all back into play as soon as possible.
  • Please be advised we no longer offer Picture Framing or Painting & Sketching

Bedrooms & Bathrooms


  • Housekeeping will NOT enter your room during your stay. Replenishment of bedroom refreshments and clean towels will be available from reception. Please leave any dirty towels in the bags provided outside your room. We have maintained this throughout Covid-19 and have decided, for the safety of both our guests and staff, to continue to not offer this service in order to reduce the risk of spread and infection.


 General Points


GENERAL REQUESTS – Please ensure you have read your confirmation thoroughly and that you have notified us of any information that may affect your booking. If we are not aware of your requirements prior to your stay (eg ground floor / shower only etc) we are unable to guarantee availability once you have arrived at the Hotels.

CASH ON SITE – Cash will be accepted on site with the exception of the craft centre however we would ask guests to use contactless payment methods wherever possible.

BILLING ITEMS TO YOUR ROOM - On your arrival day you are only able to bill items to your room after 3pm once you are resident. On your departure day we are unable to bill items to your room, these must be paid for by card.


MASKS – As per Government guidance this will be down to personal choice for all guests.


We thank you for your time in reading this and ask that you make sure all members of your group are aware of this information.