The Manor House Hotel & The Ashbury Hotel
AA Quality Standards Report
We recently had our AA quality inspection - which entails an undercover inspector taking a night’s stay in our hotels. They then rate our hospitality, service and food, amongst many other standards, and award a score as a measure of our overall performance.
We must state, that as part of these assessments there is no section that takes into account the unrivalled sports, craft, leisure and spa facilities we proudly offer. We therefore are only marked on our hotel standards which include service, cleanliness, bedrooms, public areas and food, amongst others. Nevertheless, we received a very positive report and below are some of the comments made by the AA inspector:
Cleanliness – “a diligent approach to housekeeping” and “good attention to detail in bedrooms and bathrooms”
Service – “informative check-in” and “service at dinner was efficient with order taken promptly”
Food – “Meal sampled was enjoyable”
Hospitality – “a good input from the team with friendly interaction with guests and a positive approach”
We were delighted to receive a score of 74%. The major influence on this score was our hospitality and service, which we were pleased to hear, especially as we pride ourselves on our proficiency in these areas.